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Explore real-world success stories, get instant answers to your questions, and find expert guidance—all in one place. Discover how our solutions have helped others overcome their toughest hurdles.

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General

Handy information to general topics.

Integrations

Connect and manage third party tools.

Billing

Manage payments and subscriptions.

Agent Settings

Setup guide for Ai Agent settings.

Contact Lists

Setup guide for making contact lists in Evolx

Campaigns

Campaigns setup for inbound and outbound calls the Ai Agents can carry out.

Ai Voice Settings

Ai Agent voice settings.

WhiteLabel

Setup and manage your Ai branded platform

Case Studies

Case Studies

1. CyberGuardXRevolutionizing Threat Detection with Evolx AI Agents

Company Overview:

CyberGuardX is a mid-sized cybersecurity firm based in Austin, Texas. With over 80 security analysts and engineers, the company provides 24/7 threat monitoring and incident response services to enterprises across the U.S. and Canada. CyberGuardX specializes in cloud security and managed SOC (Security Operations Center) services.

Challenge:

Despite having a robust team and advanced tooling, CyberGuardX faced a growing backlog of low-priority security alerts. Analysts were manually reviewing thousands of log entries daily, leading to fatigue, slower high-priority response times, and increased turnover. They needed a scalable solution to triage incoming threats, reduce noise, and free up their human analysts for critical work.

Solution:

CyberGuardX implemented Evolx AI Agents to augment their SOC operations. The AI agents were integrated with their existing SIEM (Security Information and Event Management) platform and configured to handle:

  1. First-level triage of alerts

  2. Real-time contextual enrichment from threat intelligence databases

  3. Automated false positive flagging

  4. Generating summary reports for recurring alert types

Results (After 90 Days):

62% reduction in analyst time spent on low-priority alerts

40% faster high-priority threat escalation

25% decrease in SOC employee churn

98.3% accuracy in AI-assigned alert severity scoring

Client Quote:

“Evolx AI Agents transformed the way we operate. We’re not just reacting faster—we’re thinking ahead. Our analysts are finally free to focus on real threats.” – Jason Lin, Director of Security Operations

Key Takeaway:

Evolx AI Agents enabled CyberGuardX to automate the mundane, accelerate the critical, and dramatically increase team efficiency in their security operations.

2. Del2EatScaling Customer Service and Delivery Operations with Evolx AI Agents

Company Overview:

Del2Eat is a fast-growing last-mile food delivery platform operating in over 45 small and mid-sized U.S. cities. Known for local partnerships and fast delivery, they handle over 150,000 orders per month.

Challenge:

With rising order volume and a lean support team, Del2Eat struggled to maintain response times and satisfaction scores. Their agents were overwhelmed with repetitive customer inquiries (e.g., “Where is my order?”, “How do I update my address?”). Missed or slow responses led to increased refunds, poor ratings, and app churn.

Solution:

Del2Eat deployed Evolx AI Agents across their customer support channels—live chat, SMS, and email. The agents were trained to:

  1. Instantly answer order tracking and account queries

  2. Process refund or reorder requests automatically (under defined rules)

  3. Collect feedback and sentiment in real-time

  4. Escalate complex cases to human agents with full context

Results (After 60 Days):

82% of customer inquiries handled end-to-end by AI agents

30% reduction in average resolution time

18% decrease in refund requests due to faster issue resolution

4.7/5 avg. rating for AI-driven support interactions

Client Quote:

“Evolx helped us scale without sacrificing experience. Our customers don’t care if it’s a bot or a human—just that they get answers, fast.”  – Melanie Cruz, VP of Operations

Key Takeaway:

By using Evolx AI Agents, Del2Eat unlocked 24/7, scalable, and intelligent customer support—improving both satisfaction and operational efficiency at scale.

FAQ

AI Solutions
Frequently Asked Questions

01. Do I need to install Evolx?

No installation is necessary. Evolx.ai runs entirely in the cloud, so you can access it from any device at any time—no downloads required.

Absolutely! Evolx is built to elevate your sales calls. Inbound and outbound no problem. Our AI-powered agents can interact with leads, answer questions, and help close deals more efficiently. It can handle over 10,000 calls with 30 mins if needed.

Yes! Evolx.ai is an ideal fit for eCommerce. AI agents can handle customer queries, share product details, assist with order processing, and enhance the overall shopping experience.

Definitely. Evolx.ai works great for local businesses, from retail stores and restaurants to service providers. Use our AI agents to manage customer inquiries and automate daily tasks.

Yes, Evolx offers versatile integration options so you can connect it with tools like GoHighLevel, Hubspot, Salesforce, Pipedrive, Monday, ClickUp, Zapier/Make and most CRMs, helpdesk software, and communication platforms like SMS/Email, Slack, Whatsapp and Twilio to streamline workflows and boost productivity. Also syncs with Google Calendar, Outlook/Office Calendly and almost any booking tool and so much more.

Yes, ongoing updates are included at no extra cost. Evolx offers support through email, live chat, and Zoom sessions. Since it’s cloud-based, all updates are automatic and instant.

AI voice assistants use advanced technology to automate tasks and communicate with users in a human-like manner. They can handle tasks like scheduling or providing personalized service efficiently.

Evolx transforms how businesses handle communication by using AI voice technology to create a seamless, intuitive experience for both companies and customers.

Evolx AI voice agents automate inbound and outbound calls, schedule appointments, handle customer support, and streamline daily tasks—so your business can close more deals and grow faster more efficiently.

No. Your data, contacts, and all account information remain completely private and secure.

We have a phenomenal track record of customer satisfaction and offer a full 30 day money back guarantee if you aren’t satisfied.