Real Results. Proven Performance.

Discover how businesses across industries are transforming customer interactions, scaling outreach, and driving measurable growth with Evolx.ai’s AI-driven solutions. Explore our success stories and see the impact in action.

Case Studies

1. CyberGuardXRevolutionizing Threat Detection with Evolx AI Agents

Company Overview:

CyberGuardX is a mid-sized cybersecurity firm based in Austin, Texas. With over 80 security analysts and engineers, the company provides 24/7 threat monitoring and incident response services to enterprises across the U.S. and Canada. CyberGuardX specializes in cloud security and managed SOC (Security Operations Center) services.

Challenge:

Despite having a robust team and advanced tooling, CyberGuardX faced a growing backlog of low-priority security alerts. Analysts were manually reviewing thousands of log entries daily, leading to fatigue, slower high-priority response times, and increased turnover. They needed a scalable solution to triage incoming threats, reduce noise, and free up their human analysts for critical work.

Solution:

CyberGuardX implemented Evolx AI Agents to augment their SOC operations. The AI agents were integrated with their existing SIEM (Security Information and Event Management) platform and configured to handle:

First-level triage of alerts
Real-time contextual enrichment from threat intelligence databases
Automated false positive flagging
Generating summary reports for recurring alert types

Results (After 90 Days):

62% reduction in analyst time spent on low-priority alerts

40% faster high-priority threat escalation

25% decrease in SOC employee churn

98.3% accuracy in AI-assigned alert severity scoring

Client Quote:

“Evolx AI Agents transformed the way we operate. We’re not just reacting faster—we’re thinking ahead. Our analysts are finally free to focus on real threats.” – Jason Lin, Director of Security Operations

Key Takeaway:

Evolx AI Agents enabled CyberGuardX to automate the mundane, accelerate the critical, and dramatically increase team efficiency in their security operations.

2. Del2EatScaling Customer Service and Delivery Operations with Evolx AI Agents

Company Overview:

Del2Eat is a fast-growing last-mile food delivery platform operating in over 45 small and mid-sized U.S. cities. Known for local partnerships and fast delivery, they handle over 150,000 orders per month.

Challenge:

With rising order volume and a lean support team, Del2Eat struggled to maintain response times and satisfaction scores. Their agents were overwhelmed with repetitive customer inquiries (e.g., “Where is my order?”, “How do I update my address?”). Missed or slow responses led to increased refunds, poor ratings, and app churn.

Solution:

Del2Eat deployed Evolx AI Agents across their customer support channels—live chat, SMS, and email. The agents were trained to:

Instantly answer order tracking and account queries
Process refund or reorder requests automatically (under defined rules)
Collect feedback and sentiment in real-time
Escalate complex cases to human agents with full context

Results (After 60 Days):

82% of customer inquiries handled end-to-end by AI agents

30% reduction in average resolution time

18% decrease in refund requests due to faster issue resolution

4.7/5 avg. rating for AI-driven support interactions

Client Quote:

“Evolx helped us scale without sacrificing experience. Our customers don’t care if it’s a bot or a human—just that they get answers, fast.” – Melanie Cruz, VP of Operations

Key Takeaway:

By using Evolx AI Agents, Del2Eat unlocked 24/7, scalable, and intelligent customer support—improving both satisfaction and operational efficiency at scale.